Mg University — Final Degree Certificate is not yet issued

I have applied for my MBA degree certificate 3months ago. Unfortunately I haven't received my certificate yet to my address.
Please find the details below.

Applied on:[protected]
Subject: MBA
Name: JOVISH JOY
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MG University customer support has been notified about the posted complaint.
Jan 27, 2021
Updated by Dayana Ann
Enrollment No.:MGU/124/SN1209030/024
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Mahatma Gandhi University,
Priyadarsini Hills, Kottayam,
Kerala, India - 686560
www.mgu.ac.in

I've recieved my consolidated mark list and provisional certificate in May 2023 and has applied for the original certificate. It's been five months after applying the certificate. I would like to recieve it at the earliest as I'll be leaving to go to Qatar for further studies. I've attached my address below. I request you to take this into consideration and do the same.
Thanking you.
Yours sincerely,
Aaliya Fathima

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