Mg University — Mg University MBA degree certificate is not received

Address:

Pareeksha Bhavan, Administrative Block, Priyadarsini Hills Post, University Campus Rd, Athirampuzha, Kerala 686560, India

I have enrolled for mgu mba and have completed the course under enrollment no: 13 213 PF 101
Program: MBA
Registration Number : ER[protected]

After completion of the course i have applied for the degree certificate on 03 March 2022 with all the relevant documents mentioned as well as a online payment around rs. 5000.00 in favour of MG university, but i have still no got any information regarding the same. No response regarding degree certificate and yet i have not received my certificate. Also, no one is receiving my phone calls since last couple of weeks and not replying to mail as well. I am doing a daily follow up with them but at times they do not answer my calls.
Highly unprofessional behavior by keeping a student's career at stake and harassing a serving defense personnel.
Request to take strict actions against those who are responsible for the failure of the process.