Mg University — provisional certificate not received

Address:

#53, 1st main, 4th cross, Hosahalli, Vijayanagar, 560040

I have applied for mgu certificate on july 5th and haven't received the certificate yet.
It is close to one month as of now.

I have just received the receipt for the payment of rs.5000 and i haven't got any tracking info of the certificate nor was i told if all the documents were correctly submitted.

I'm trying to reach out to all the numbers of mgu customer care and no one is even bothered to receive the call. Even wrote emails to certifications. Mgu. Edu.in and i haven't got any replies yet.

Sent email again to certifications. Mgu. Edu.in with all the documents and passport-sized photo with the screenshot of the receipt of payment.
Still no-one replies.

Really stuck with this. I'm unable to get the offer only because of this delay in one of the mnc.

My enrollment number: mgu/132/rns280035/
Ccavenue reference #:[protected]
Programme: ba (Vfxa)
Name: sunil n

I'd request the university to provide the certificate as soon as possible so that i can provide this to the company. At least a softcopy for the immediate purpose would be still fine.

Since no one is available to answer my call/emails, i had to write this here