Mg University — The official transcript delayed

I have applied for my husband's official transcript for educational credential assessment and it is intended to be sent to WES, Canada. It is been one and half months.
However, there is no update about it. I have tried to contact them several times and some answered my concern and gave contact numbers, but the corresponding person is not attending my calls and that person even saw my messages that are sent via WhatsApp still, he/she is not responding at all. I am requesting the corresponding authority to do the necessary measures as promptly as possible.
Application number:226829