Mg University — withhold of degree

Dear sir / ma'am,

I am having to write to you after failing on several escalations attempted to the university's study centre (Based in delhi) regarding my degree (Course mca-le) which is yet to be delivered to me after 5 years of completion of the course. I have been charged various times to handover my degree and certificates with my correct name mentioned on it. Initially it was handed over to me with my incorrect name mentioned on them. When i escalated it to my study centre, they took them back and charged me again with a fee in the form of demand draft payable under university's name in order to get my name correctly published on the certificates and degree. Unfortunately, i happened to pay thrice to get it fixed on the cost of their mistake and still waiting for my degree to be handed over to me.

Here, i would like to mention that i had provided all my previous documents and admission form with correct details mentioned on them but they still made the mistake.

Even after paying 3 times to the university for the same reason, i could only get the "statement of marks" with my correct name mentioned on them however, degree is yet to be given to me.
Whenever i ask for the status of degree, study centre keeps ignoring me with an excuse now "degree was lost somewhere and would take longer to get re-printed and then delivered to me"!

It is very frustrating and harassing on my part to keep chasing for my degree even after paying as much times as asked.

I would be grateful to you if you help me to get it at the earliest as i an unable to add it to my highest qualification until i have a degree with correct credentials. Also, it is severely affecting my career growth.

Thanks in advance for reading my grievance and taking appropriate action.

My course and contact details are mentioned below for your easy reference, please call/write to me for any query or question you have in this matter.

Warm regards,
Nand kishor sharma
Course name: master of computer application le (Mca-le)
Enrollment number: mgu/111/sn1105002/027
Study centre: mgu (Formerly known as "vice"), b3/45a, yamuna vihar, delhi-110053.