[Resolved]  MH Lifestyles — Paid INR 118k and No Goods & Only Partial Refund.

Address:

Jaipur, Rajasthan

We had processed full payment for 147 kurtis on the 19th April. Till date, we never receive any stock. We were promised 3 days delivery via Fedex. Its stated the same in the invoice. After processing full payment, we were following up on our order every single day till late nights. What we got were excuses. Agent messed it up... they are taking back stock from Delhi agent.. repacking as parcels got dusty... opening fedex account, etc... then they also gave invalid tracking. Their TOMORROW never comes... Without a choice we had requested for full refund. They deposit cheque which bounced. Reason: Insufficient funds. Why issue cheque when you know there's insufficient funds in the bank? We have been in business for 5 years and our reputation is totally damaged here. Customers even threaten to file a police report against me. Without a choice we had made police report against MH Lifestyles. Only after showing them the police report we got refund of INR 70k yesterday. Total payment to them was INR 118862.00. We are still awaiting balance. Promised to pay today.. again got excuse only... next they promise to settle balance by 11am tomm (Sat)... i hope its for real this time. Getting back the money is one thing, but who's gonna repair the damage done to my business reputation. I don't even think they are apologetic about this whole thing. We shall update further after receiving balance from them. I am also in touch with local police who has asked us to update them if we receive full refund. In Singapore this is considered breech of contract and its serious offence. I am also in touch with Jaipur police regarding this issue. I am willing to remove complaint if MH lifestyle do what's needed.