I am Bhuvan Sharma of Dehradun. On 26th August i ordered Redmi 7(3GB+32GB) at Rupees 8, 500 but help of MI Exchange(a lovely facility) it cost me Rupees 5, 200. So i entered the IMEI code of my old device Redmi Note 4 and i got a coupon and i ordered the phone. On 29th August the product got out for delivery and at 11:45AM the personnel of Ekart delivery service reached at mine house and i was currently at mine job so mine wife handed him the old device and asked him to check it. He than opened the box and switched ON the old device and he took out the tempered glass and just saw the device and than saw speakers and without testing it nor playing any song on device he said dust is inside it and its not working than he saw the Charger point and without charging phone with help of charger he said its not right. Than on his own he declared the phone to be failed and was about to go than my wife contacted me and said him to talk but he refused and after very much insisting by mine wife he talked and said to me device is failed. I told the personnel that i will be back by 1:00 PM so can he come at that time to mine house and he answered Yes and had gone in hurry. At 1:00 PM i called him but he didn't picked up phone and after 10 missed calls he picked and said he's not coming and he has told his Senior Sir that device is failed and you can complain wherever you want i am not afraid and i asked him to make a talk between me and his senior so he said he is busy and he cut the phone and i tried him many times he didn't picked it up and he didn't came back and at 7:12PM your website shown ordered cancel due to failure of replaced model.
Sir/Madam i have ordered about 15 phone of your company in past and i advice mine friends to take yours company's phones because i know they are best and i believe in MI Redmi phones service but these kind of things are not tolerable. I request you to fix this problem and let me get my new phone as soon as possible in exchange of old phone and to take strict actions against that misbehaved personnel.It would be very much grateful if you help me. Was this information helpful? | 
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