[Resolved]  Mi.com — Refund Not Credited Yet

My order number is: [protected]
By the Name- Saroj Kumar Padhi
Amount- 8, 299
I cancelled the order before delivery and was waiting for refund. I called customer service and they said they have refunded the money on 24th October and after submitting a complain here i recieved three calls asking the same thing did you get the refund which I didn't and they do not seem to help me. They said to contact your Bank but Bank customer says that the money didn't received by Mi.com
What is going on, I need my money back, it's been more than 20 days. And i didn't get the refund amount yet.
I i didn't get the amount back then i will file a case against your Company.
Please Help