Mi — exchange of product

Address:

410210

My order i'd is [protected]. I purchased mi note 5 with exchange of mi note 4. But courier said there is crack on display. So i said return it so that i can get my money back. I mailed regarding this to customer care. And i got below mentioned irresponsible reply
'dear navendra,

Greetings from mi india customer support. My name is praveen.

I understand your concern regarding the refund for your order as the courier boy denied to accept the exchange device. I apologize for the inconvenience caused to you.

With respect to your query, i would like to clarify you that device will not fall under exchange offer if the device is having the physical damage. I request you coordinate with the respective logistic partner we are unable to assist you in this regards.

However, i would like to inform you that refund will be initiated once the product reaches our warehouse.

Generally, returns across all payment options take between 5 to 7 working days (Excluding holidays) to reflect in your account and sometimes the process takes 8 to 10 working days, depending on the associated bank.

If the payment is not reflected within the estimated time, please reach out to us for your arn/rrn numbers and then contact your respective bank.

Please note that refunds can only be made to the original card/account only and not through any other mode of payment.

I hope this information will be helpful to you.

Please feel free to write back to us for any further query, we will be more than happy to assist.

You can also find answers to commonly asked questions here: http://www.mi.com/in/service/help/.

Regards,

Praveen kumar

Mi india customer support

Website: www.mi.com/in

Facebook:https://www.facebook.com/XiaomiIndia/

Web chat service: http://www.mi.com/in/service/online

Hotline:[protected].'

This kind of reply was not expected. Kindly process my refund as soon as possible