Service centre name - san cellular concept
Service centre address - barik shillong meghalaya near step by step school 793001.
Job sheet number - wxin[protected]
Imei number-[protected]
Device name - mi max 128g golden
Call back number-[protected]
Nature of issue - software upgrade
Sir,
I (Md siddiqui) went to mi servise center (Sen cellular concept, barik, shillong) on 12/2/2018 with my mi max phone for upgradeing software. My phone was under warranty but i don't have the bill with me so i told them to check online but they refused and they told me for doing software it will be 600 and it will take 4 hours. I asked her why are u charging so much then she told me it's company price and they used to charge everyone same. Then i told her to do because there was no option. After reaching home i called mi coustmer care ([protected]) and asked how much it will be for software upgradeing they told me 150-200 maximum.
The next day i got call from mi that my handset is done. After reaching there i told her that i have called coustmer care and they have told me for software it will not be more than 200 and i told her to give me online job sheet and bill she refused to give. Then she told me to wait and she went inside an she came after 20 minutes and told me that they have contacted guwahati servise center now your handset will be under warranty and no charges will be taken.
I got my handset and when i checked some other problem was there (While calling it was rebooting) i told her to check what was the problem. She took the phone inside and came after 30min and told me that one screw is missing and it won't come under warranty. I told her half an hour ago you told me it will be under warranty and now you are saying it won't be. I told them before giving my phone there was no problem and no screw was missing also. Then again she took the handset inside and came after 20 min telling me that to keep the handset and it will be under warranty.
Next day i received call that my handset is done but reaching there same problem was there again she told me keep the phone an she we'll be calling when it's done.
After two days 17/2/2018 she called me and told me that my handset is done but same problem was there. I told her to call the technician or the manager she told no one is there. I asked her when they will be coming no answer was there after visiting servise center serval times not ones they are there. An rudely telling me that it will not come under warranty do whatever you want to do. So i kept the handset there and came back home. Till date the handset is in the service center.
On 20/2/2018 i called mi customer care regarding the issue. They suggested me to ask working online job sheet. But when i asked them they refused to give nor they want to talk with me or mi customer care.
Sir,
Please take necessary action against the service center for harassing the customer for making warranty phone out of warranty and spoiling my phone.
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