Mi India — Faulty Product sent and no replacement done since 20 days

Address:

110022

I purchased Mi redmi prime 2 which was sent faulty as its slim slots were not working. They said they will replace it but no puckup has been done since 20 days. They are not even entertaining my calls at customer care and just ask me to wait for pickup. The executives unnecessarily keep my calls on hold for 20-30 mins just to ignore the call as they have no answer to give. They say that they do not have a refund policy and what about the policy in which they write that the replacement will be done in 10 days. Such a fake company and worst experience with this company.