Mi India — refusing warranty repair and charging money in warranty period by service centre on baseless excuses

Address:

New Delhi, Delhi

On 20 nov 2019 due to power on fault for my redmi note 7 mobile purchased on 13 march 2019 and with in warranty period of mi india company i go to mi centre divine galaxy e services sec 3 rohini delhi110085 code xmin1379 at 10:45am for repair where the executive told me if phone has not get water in it or open outside it will be repaired free under warranty to which i agree but on check they surprising told me that ur phone looked not balance and looking slightly bent and will be repaired under charges and since i have not seen any such problem and i oppose but after arguments they refuse to attend my phone without charging money and having no option i asked them to repair for which they asked me to sit for hours and return phone at 6:30 pm after charing rs1200 cash vide cash memo no 19/mi/r11118 of 20/11/2019 now it looks that warranty is just an eyewash for customer when mi has to refuse warranty for useless excuses for charging money really very sad experience from mi i have tried to contact mi india and raised this matter also on facebook page of mi india on 23 nov 2019 but they bluntly replied not to entertain with single arguments that phone is out of warranty without listesing or any enqiry hence it looks that warranty is just an eyewash for mi redmi customers and mi service centres wish to charge for anything for making baseless excuses