Mi India (Xiaomi) — Denial of service on warranty, cheated and gave false explanation of problem to avoid warranty service

Address:	560095
Website:	www.mi.com/in/service/online

Hi,

This is regarding bad customer service by mi service center in koramangala Bangalore.
In my Xiaomi Redmi 2 phone half of the screen was flickering and not visible clearly. other than that phone was working perfectly fine.
When I went to customer service center, they said water log issue and asked me to come after 3 days. When I went again they said water logged in the phone and need to change motherboard and screen, also water log not covered under warranty and it will cost more than 3000/- better go and buy a new phone. They also said they changed screen and tried but it didn't work.

When I argued that there is no chance of water getting logged in phone they didn't accept at all and told this is our final conclusion DO WHATEVER YOU WANT TO DO.

Next day I went to nearby phone repair shop, he said it is just screen issue no water log and screen replacement is all it will need to fix, no issue of water or motherboard as phone is fully functional.
He said it will cost 2150/ for screen replacement, I got screen replaced and phone is working perfectly fine now.

I again went to service center they again kicked me out telling it is water log issue and they will not consider it, you go DO WHATEVER YOU WANT TO DO.

I am fine with paying 2150/ but what hurts me most is they cheated me, they took my honesty for granted, they gave me a false reasoning and made fool of me just to save some money by escaping warranty service.
I also suspect they must be doing same with lots of other customers.

Below is detail of customer care center
Xiaomi Service Center
TVS Electronics Ltd.
No-478, 6th Block, 80ft Road
Koramangala
Bangalore - 560095
phone[protected]

Attached copy of
Els form
2150 rcpt of lcd replacement
working condition of phone after replacement