| Address: | Ahmedabad, Gujarat, 380009 |
| Website: | www.mi.com/in |
Its almost 5-6 month since this issue with MI. I purchased handset but still i don't have that and still i need to wait for 2 month as per customer service representative's voice. service provided by seller which is worst ever. Whenever i complain to customer care they are saying just this thing that your complain is escalated to upper level and service center tell me that you have to wait yet mobile is not repaired. Even they don't know when they will repair that. Here with i am providing detailed information regarding the issue.
I serviced my product 5 times warranty within half year and that also in different different city and different way for my product get serviced. Still my product is in service and i will get soon as per MI's word, for them "soon"means 2 month. Kindly Please solve this issue. I cant wait two more months because i waited for 5 month and more two month that means 7 month. and after warranty expire and i need to throw mobile in dustbin.
I call MI, flipkart and service center 2-3 times within week. but no outcome. just it that they will solve.
Useful details are as below,
*Purchase place*:- Flipkart.com
*Order ID* :- OD[protected]
*Product * :- Mi 4i
*Invoice Date* :- 21.10.2015
*I am Sharing the details of issue regarding product service here:*
*1st time service issue:*
*Service centre Address visited - *MI Exclusive Service Center, FF-11/ FF-48 at A-Wing Trident Complex, *Vadodara*, Pincode:-390007
*Date - 18.03.2016*
*Issue with product -* Crash of Every App within 5-10 second, Google error every second, every minute restart of mobile,
*Action Taken by them* - Without taking issue seriously they given me back mobile within hour (just Formatted and submit back)
*Reason for Service centre denial - *They told that there is issue with software so after formatting they submitted me back my handset.
*Complaint Number / Job sheet -* Provided me for an hour till they format and took back duly signed by me.
*2nd time service issue: *
Again went for same problem to service center on next day (19.03.2016) they told that may be there is problem with software updated by them so took my handset back and did same procedure again as above and submitted back handset to me.
*3rd time service issue:*
Again went to service center with same issue next day on 21.03.2016(Mon). Problem and all data are same as above. they took handset and told that there's issue with PCB. you need to submit handset for minimum 15 days. I submitted handset and collected job sheet. I thought my problem will be solved. After 15 days on 5/6.04.2016 i collected my handset and they collected my job sheet duly signed by me. I checked and found same issue so i called Mi service center and they arranged pick mi service for me after 3-4 days of collection of handset from service center.
I can provide all three job sheet if require by collecting from service center as i have confirmed dates of service.
*4th time service issue:*
Pick Mi collected my handset from home on 08/09.04.2016 and provided me handset back within week. (Pick Mi service receipt enclosed) I found that my issue is solved but I think they didn't checked by starting mobile. They just changed motherboard. when i started handset i found mobile is heating too much. May be that new motherboard is faulty one. I charged mobile I found that handset is taking more that 3-4 hours to charge and heat too much when charging the handset as well as using it. Parallel battery is also draining. It last for 10 hours maximum. I need to charge twice in a day mobile and i also cant use it due to heating and draining issue. I went to same service center (Vadodara) with this issue they told me to submit mobile for around 20 days. I don't have that much time so i didn't submitted.
*5th time service issue:*
when i found too much issue with heating charging and draining I went to same service center after 2 month they told me submit for 15 days so i denied and went to another city for service. In Ahmadabad. Details are as below for fifth service.
*Service centre Address visited -* MI Exclusive Service Center, 102, Piyuraj
Chambers, Honda Bikes Show Room, Roads, C.G. Road, , Swastik Cross Rd, Navrangpura, *Ahmedabad*, Gujarat
*Date - 02.07.2016*
*Issue with product -* Charging time 4-5 hour, drain(discharge) time 5-6 hour without awaking screen(standby), heating issue when screen awake and use handset.
*Action Taken by them* - Collected and formatted and submitted me back as i said this is easy process every service center do for ignoring customer and show them the same issue after starting mobile then they took mobile back and told that there is issue with motherboard.
*Reason for Service centre denial - *Ignorance of customer and laziness or may be huge load of work... Zzz
*Complaint Number / Job sheet -* WXIN[protected] Receipt enclosed )*
Now its almost more than 1 month and they didn't submitted handset to me. It is difficult for me to spend time and money for service to another city. I am travelling different city for just service. I complain regarding this issue to upper level of Mi but they did nothing. Just said we will do, we will do, your complain is escalated and that's all. Service center told me parts is not available and you have to wait around 1-2 month from now for handset get serviced. Now i have to wait still ? They even can't care of customer. Who want to spend more than 10 thousand rupee on mobile which you cant keep company will keep and awake and call customer care everyday. ??? what's this?
Please, Humble request . Provide me new mobile because now i don't want that same faulty mobile. Never in dream also. cant repair from 5-6 months. what's this?
after month when i get mobile, warranty will expire and i need to throw my mobile in dustbin. I paid this much amount for harassment for one year ? who's wealth and profit is in this issue? for mine, this is one kind of *harassment* by manufacturer? After getting mobile, if problem will not get solved, i will throw and who! beggar will use that from dustbin? i did all this for beggar?Mi happy, Beggar happy and Me? what about me? I paid for get mental torched?
Please Provide me new Mobile. Don't submit me faulty mobile and give me lollipop. I never want that handset in dream also.
Currently my mobile is at C.G. road service center, Ahmedabad . Job sheetNo. WXIN[protected]
Please take this issue seriously and solve my problem in any way within short time. *I am suffering from last 5-6 month by purchasing this handset.*
Waiting for serious and positive help form youth and company,
Thanking you,
*Regard's*
*One of valuable customer MI !!*
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