[Resolved]  Mi India (Xiaomi) — Poor after sales service

Sir As per my knowledge considering this issue from last 4 months company has not taken any necessary action to resolve this issue. i have called Mi support more than 50 times, they are not responding and even mailed but no reply, neither sharing any information regarding status of my device, saying same common copy paste answer that is " part is not available, Issue is escalated on higher end please wait for some time" i am fed up of hearing this hearing from last 4 months. They just provide false information Yesterday also i spoken to them for two hours, still they are not giving any commitment when i will get my device back. their representative said me that they give redmi note 3 in replacement of MI4 which is a price of 15000rs. i asked them why replacement with lower version with less price device. they said its depreciation so like this. lot of discussion happened, i explained everything from my side, MI support is not looking customers satisfaction just debating, i also requested to end this issue as earliest but they said sir wait form some time. # Email and phone numbers [email protected] & 7045559253, 02224328808, 7314343000 sir Bellow mentioned these are the same reply from MI support in common type format Response By Email (Rishabh) (05/19/2016 01:04 PM) Hi anu, , Greetings from Mi India Customer Support. My Name is Rishabh. Anu, , I certainly understand your concern and I will surely help you in this regards. We understand your concern and apologize for the inconvenience caused to you. I would like to inform you that, your complaint is already escalated your concern to our relevant department for proper handling.They will surely get back to you when they will get the proper update on your issue till the time again we request to you please be patience and co- ordinate with us regarding this. we are trying to solve your problem as soon as possible . If you have further questions, please don’t hesitate to contact us. I will be glad to assist you further. Thank you for being a valued customer. Have a Great Day…!!! Sincerely, Rishabh Mi India Customer Service Center http://www.mi.com/in/service/online Mi India Customer Service Center Website: www.mi.com/in Facebook: https://www.facebook.com/MiIndiaOfficial#!/XiaomiIndia Web Chat Service: http://www.mi.com/in/service/online Hotline: 1800-103-6286 Response By Email (Pankaj) (05/20/2016 04:04 PM) Hi Anil, Greetings from Mi India Customer Support. My Name is Pankaj. I understand your concern. Don't worry I will surely guide you for the same. Anil, I truly understand your concern and extend my sincere apologies for the inconvenience caused to you. With respect your concern I would like to inform you that, your concern already escalated to higher authority at urgent basis. They will surely get back to you when they will get the proper update on your issue till the time, your kind patience is humbly requested in this regard. If you have further questions, please don’t hesitate to contact me. I will be glad to assist you further. Thank you for being a valued customer. Have a Great Day…!!! Sincerely, Pankaj Mi India a Service Center Website: www.mi.com/in Facebook:https://www.facebook.com/MiIndiaOfficial#!/XiaomiIndia Web ChatService:http://www.mi.com/in/service/online Hotline: 1800-103-6286 Response By Email (Pankaj) (05/21/2016 02:21 PM) Hi Anil, Thank you for writing back to Mi. I hope that this email reaches to you in good spirit. Anil, I truly understand your emergency regarding your device. As your concern has been already forwarded on urgent basis so would request you to allow some time and keep patience in this regard. I hope our team will get back to as soon as possible. If you have further questions, please don’t hesitate to contact me. I will be glad to assist you further. Thank you for being a valued customer. Have a Great Day…!!! Sincerely, Pankaj Mi India a Service Center Website: www.mi.com/in Facebook:https://www.facebook.com/MiIndiaOfficial#!/XiaomiIndia Web ChatService:http://www.mi.com/in/service/online Hotline: 1800-103-6286 Response By Email (Rajesh) (06/27/2016 12:38 PM) Hi Mr. Naik, Greetings from Mi India Customer Support. My Name is Arshad. Mr. Naik, as discussed on call, we will extend the warranty of your Mi4 Device for that period of time for which it is being kept at service center, this is just a confirmation mail that we will extend the warranty and will provide you warranty extension letter once you recieve the device from Service Center. Thank you for being a valued customer. Have a Great Day…!!! Sincerely, Arshad Khan Mi India Customer support Website: www.mi.com/in Facebook:https://www.facebook.com/MiIndiaOfficial Web Chat Service: http://www.mi.com/in/service/online Hotline: 1800-103-6286