It's been less than 2 years since the purchase of this tv and we are facing several issues with it.
The worst part of your company is, you have a pathetic customer service team and we have calls recorded with us to show how your customer service agent and supervisors talk to the customers. There is no coordination between the field tech and the customer service.
How can you mail us stating that the issue is resolved when my complaint is still open. What is the significance of a happy code then. When i have not shared my happy code with anyone, how can you mail me stating that the issue is resolved.
It's been more than 15 days that our tv is not working. We have made numerous calls to the customer service but of no use but to raise our temper. Your field technician (Mr. Akshay) visited our house g. B road, thane (W), alongwith his supervisor mr. Ayaan on 20th june and he reported that it can be a software or a remote issue.
After continuous follow ups, he has today installed a new software costing rs.500/-. But still our issue persists, the screen of the tv keeps moving automatically even after the update.
He now says it might not be a software issue and your motherboard needs to be changed which will cost rs.7000/-.
If your team is not able to diagnose the issue, why should i pay for all the probable options that you may suggest.
After seeing your service, i am left with no option but to move to the consumer court for my redressal.
I want an immediate solution to my problem and i am not going to pay for all unnecessary things you may suggest.
I hope after reading this mail, you will have the least courtesy to understand my concern and get my issue resolved immediately.
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