Mi — Redmi 3s prime screen break

Address:110042
Website:mi.com

Actually i hv purchased redmi 3s prime order no.[protected] and received damage condition so i loged a call on 25 octeber they called replacement team will call u within 24 hr but now 10 days gone but still not received any call. again and again they call please wait some time, have patience etc... i want to replace my mobile kindly help me and take a action. thanku

Regards
Vikas Kumar
Mob-[protected]
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There is no response from exclusive mi service center in phone board complaint in xiaomi redmi 2 . now my phone is not get yet after 4 months from mi service center.
Please change these items
Sir. MI ranchi service center is not able to provide new battery for redmi 2 prime. Representatives were trying to deposit my phone and asking 25 days for providing new battery. It's so foolish thing. Now Pl provide me information to how I can purchase a new battery for redmi 2 prime...
I have submitted my phone before 3 month. They asked me to pay Rs 3000/-. I paid the same. But even after 3 month of submission they are not returning my phone. Saying parts not available.

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