Mi — redmi note 7 pro refund request. [order id : [protected] ]

Hi, I have ordered a RedmiNote7 Pro phone form MI on 24th September and returned it since I ordered some other MI phone. Order ID for the same is [protected] and it's been confirmed from there agents thrice that product is returned back to the warehouse and according to there policy refund will be granted once product reaches to warehouse. I bought the same phone on EMI and paying EMI from last 2 months for the same but didn't get any refund. When I spoke to the customer care they says that they have raised the refund request but no one is bothered to refund.