Hi, I Have purchased Michelin 4 tyres 6 months back for my Honda city from S S corporation, Ahmedabad. After using the same for around 3 months and max 2500 km on the tyre got deflated and when i got the same inspected, puncture repairing person told me that there is no puncture but there is manufacturing fault and hence there is small hole on side thread, - you should get it replaced.
when i contacted owner of S S Corp from where i bought the tyre, he reverted me very casually saying this is not manufacturing fault and nothing will happen even if i raise the complaint to company so better you get it repaired. so i got the same repaired by paying 300 rs to him where they have put a patch inside the tyre.
again after some time (around June 1st week) same tyre had the same issue, this time hole on the side thread wall but in the inner side of tyre wall.
this time i was bit worried as i this raised concerned about the quality of tyre and personal safely on highway driving.
i again immediately contacted owner of SS corp who again said the same thing, that nothing can be done in this and even if i raise the complaint, nothing will happen. though i insisted him to raise the complaint and get me the report.
to my surprise, the response what i got was - very casual and similar to what i was told - this is not manu. fault and its injury due to some sharp object... but how come?? there was no accident... this time hole was even on inner side which is totally not exposed...
i keep asking the reason but now this guy (SS Corp) was in confidence - " vo hi aya na jo maine aap ko bola tha" .
i told him( S S Corp) to share his observation on his letter head when he examined the tyre both the time and given reminder for 5 times but still no response.
then i contacted Michelin sales person - Mr Jaymit who after hearing my side, assured me to come back after checking the incidence.
i was having some hope - but no reply since 10 days again made me to contact him and interestingly his reply was " i am trying to get the case report from S S corp since last few days but i am not able to get the same even after reminders" - i had to help company person with their company's case report - how strange... that moment i realized that i am not to get any resolution from this guy and supporting to my thought he has shared me the same comments whish was mentioned in the report - how ridiculous.. is that you was waiting for since 10 days to reply..
i have paid premium to michelin when i chosen the same over other brands and this is not certainly i was looking for...
pl help me to get the replacement of this faulty one
Chirag Patel
Ahmedabad
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