Michelin India — Pathetic, disgusting after sales service.

Address:

Pune, Maharashtra

I have a tyre with manufacturing defect since 4th july 2015 but i am still struggling to show it to your company representatives. This also means i am driving without a spare tyre since then...

Here is the narration of my entire experience:
1. I bought this tyre on 13th june 2015 from your dealer darshan typres, lulla nagar, pune, maharashtra, india.
2. On 4th july i went abck to the dealer reporting a manufacturing defect. The dealer said he cant help me, only michelin executives are authorized to check and confirm. He tried contacting your personnel over the phone, but the michelin executive refused to pick up the phone. The dealer assured me of contacting the to michelin representatives and get back to me.
3. The dealer gave me the call centre number of michelin tyres and asked me to log for a complaint on it.
4. I tried contacting the michelin call centre several times for almost a week, the call either used to get disconnected just before i could hear the call center agent or was never able to reach them. It is very sad to say, in todays era of customer eccentricity, michelin never even bothered to call back their customers whose call was dropped midway.
5. After many attempts i got in touch with your call centre on sunday, 12th july 2015. The call center agent took a note of my complaint but did not commit to the visit date, only insisted that i shall get a call from the engineer.
6. I received a message from michelin on 14th july 2015 stating - "dear customer, thank you for contacting michelin india helpdesk. Our michelin account manager laxshmikant birajdar with mobile number. [protected] will contact you shortly. Your case reference number is clmh140715py01. Regards, michelin india"
7. Since this message till date not a single soul from michelin has contacted me. I have made several attempts to contact mr.Lakshmikant birajdar on the said number, but he refuses to pick up the calls or reply with a message or call back.

Plz let me know as a frustrated customer what do you expect me to do????????

Thank you.

Best regards
Jaydeep
[protected]