[Resolved]  Micromax — 6 months old phone is dead and not being serviced by company

Address:

Pune, Maharashtra

I had purchased canvas HD A116i in March 14 IMEI [protected] contact no. [protected]..since after purchase the phone was working fine for 2-3 months..after that my phone started getting rebooting on itself and screen used to blink...when I checked with customer care they said just update the software...I did that and again phone started working fine for a week and then again same thing happened..the phone used to restart on its own sometimes, sometimes it automatically used to turn off...and suddenly one day the phone went dead...I took the phone at service centre and they said there is some hardware problem and it is water damage so not covered under warranty...I don't understand how can they say it is water damage when the phone never even hit by a single drop of water..if it was due to climate then that is not my problem the company should make phones which are durable in all climates..there were many others who were having the same problem at service Centre, obviously not everyone had dipped there phone in a bucket of water...over all this I got a shocking reply one day later from service centre that the part which is damaged is not longer available and cannot do anything to repair the phone...so basically I was robbed of 12k for using a good phone for couple of months...this service is not acceptable at all from an indian brand which promises to take over other big international brands...I believe service is the most crucial part in growing a business and if this is the kind of service micro max is providing then I don't think the brand would have any better future as I and others who have experienced this will be there across the country saying it's not a reliable brand and can get china mobile for much cheap price with same warranty and service..