[Resolved] Micromax — A068 not working from the 2nd day....!!!

satish2606

from Gurgaon, Haryana

Address:

Bangalore, Karnataka

I have purchased Micromax A068 on 26/05/2014, the phone was hanging from the very 2nd day. Have consulted the shopkeeper he said it was a software issue and kept with him for a week and gave it back asking us to contact the service centre, have given it in the service centre, on 13/06/2014 ( i was travelling) people at service centre said that it has an issue with the display and will be replaced...till date have'nt recieved any call nor any update, am getting a busy tone when calling on the service centre number. ( Service centre- #405, Ranka Park, RIC, Bangalore-560027)

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Aug 14, 2020

Complaint marked as Resolved

Micromax Informatics customer support has been notified about the posted complaint.

Jul 05, 2014

Updated by satish2606 Hi,

Have mailed across the details as requested in the above message on 2nd July 2014, however there is no response till now.

Firstly why would a brand new mobile handset have a display issue, that means it is defective from the time of manufacture, and that stands as an evident fact, which the manufacturing team of MICROMAX is denying to accept.

Secondly does MICROMAX manufacture the spare upon request that A068 display is not even available at the service centre for THREE long weeks !!!

In such case why should the customer(me) be penalised for buying this product. Let the company take the pain for such default piece and compensate me with a fresh piece.

Team its really not fare on your part to play with customers, kindly look in to this matter and please give a deadline for you commitment.

Regards
Satish

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Micromax Informatics Customer Care

from Delhi, Delhi

Verified Support

Hi,

Sorry to hear about your experience. Please write to us at [protected]@micromaxinfo.com with following details:

1. Contact Number
2. Your Location
3. Job-Sheet Number
4. Device Model

We will have someone from the team connect with you. Please mention your name on subject and add your contact in the email.

Do include the complaint link in order to speed up the process.

Regards,
Team Micromax