Micromax A102 — Unbelievably miserable experience from micromax

Address:	600048
Website:	Job sheet number: S020357-0915-19404996

[protected]@micromaxinfo.com
[protected]@micromaxinfo.com
This letter is to let you know of our displeasure, disgust and high irritation in the standard of service and the quality of the product we purchased from Micromax.
We had bought a Micromax mobile - model A106 from Saravana stores at T.Nagar, Chennai on 26/12/14 (Bill #008992). From the very first day, we have been facing issues with the mobile - it would either restart on its own or switch off when we are in the middle of a call or any other task.
This mobile was bought as a gift for a person in Kerala. But due to the aforementioned issues, we had to bring it back all the way from there to Chennai. We had given it to a Micromax service center in Tambaram immediately thereafter, but much to our dismay this issue has not been resolved till date due to the pathetic service provided at your so-called 'service’ centre.
We must admit, your esteemed service centre personnel did suggest some very fancy and overrated solutions. However, each and every one of these were so obviously not the right one that we had to call and visit your service centres and customer care centres multiple times. Some of the extraordinary solutions suggested include:
First time: Software upgrade
Second time: Formatting the mobile and reinstalling the software
Third time : Suggested that the motherboard had some complaint and they supposedly replaced it.
Fourth time : Again suggested the motherboard problem(job sheet number: S[protected]), but in order to fix this, they asked us to contact your Customer Care on the no. [protected]. We called and spoke to a customer care official named Shiva who agreed to have the defective mobile replaced with a new one (ref # MMX[protected]). But for this, they needed someone from your Service Centre to call them back. However, much to our surprise, when we informed the officials at your Service Centre of the route expected by your Customer Care officials, they bluntly stated that they CANNOT call anyone at the Customer Care.
Fifth time : We again contacted your Customer Care centre and spoke to Vivek (ref# MMX[protected] who said that a supervisor would be contacting me within 24 hrs. But - with strict reference to the earth's time cycle - we never got the call within the promised time period of 24 hours nor after it.
Sixth time : Again contacted your Customer care centre (which by the way we honestly feel should be renamed to Customer Torture Centre) and spoke to Aryan(ref# MMX[protected]. He in turn said that the product cannot be replaced, which as you can clearly see, completely contradicts the solution suggested to us earlier by Shiva.
It is evident that we have been provided with a defective piece from Micromax. Now, not only has the company failed miserably in rectifying this problem, but is also not ready to replace the defective piece. Why then do you provide the customer a warranty if you don't even know the meaning of the same? Why do you make such empty promises and misleading advertisements when all you really want to do is to fool the customers into buying your sub standard products and never bother about them again?
The only mistake we did was to trust the brand Micromax and buy its product just to be dumped with a miserably defective product, horrible service and endless trips to the service centre which not only resulted in wasted petrol, but also made us totally disgusted and fed up. We never thought that there could be a case where we would see the end of our patience, but thanks to your untrained and misinformative personnel, we have successfully reached that point. Given the horrid experience we have had to endure with your product and service, we would definitely advice everyone we know to walk away from Micromax products.
The warranty period is expiring on Dec 2015 and we are well aware that the company is only trying to drag the issue till this period expires. I am not looking forward to anything less than either complete refund or a replacement with a good product in working condition.