Micromax A107 — After 1st service( for speaker and reciever not working), mob battery not charging and outer frame damaged

Address:

Bangalore, Karnataka

I took a mob micromax canvas fire 4 4 months ago. On 12th September 2015 i had raised a complaint saying speaker and receiver not working.. i went to Micromax are in Jayanagar 3rd block, Bangalore. they gave me a job sheet saying it will take 1 week to 15 days. They said there is a short in sub PCB and took 1 week to give the mobile back. i got the mob back on18th september. later i went home and tried to charge. but it was not charging. inspected the mobile properly and saw that outer frame was broken. Again next i registered one more complaint in the same service center with the below job sheet number. The mobile damaged after servicing and after solving one problem, a new problem occurred which is not acceptable. there is no Q-check done for the mobiles. The representatives blamed me saying i have damaged the mobile. they do not respond properly. when there is mistake from the company side why should the customer be blamed??? for each and every small problem, they take 10 days to get it sorted out. they tell they have to get the part from delhi. with such huge trusting customers, cant micromax setup a service centre with all facilities? why should the customer be blamed for the company's bad servicing? i guess the Q-check person is not good enough to do proper Q check. why should we accept a damaged mobile after servicing? i need this issue to be resolved as soon as possible. Does the company accept a damaged mobile for claiming warranty? no. In the same way even we cannot accept a mobile which is damaged after servicing. There is no proper CARE taken in micromax CARE while servicing. please look into this issue. i need a refund/replacement or proper repairing to be done for the issue. Job sheet number :[protected]