Micromax A37b — Very very poor & 4th class service

Address:	Gurgaon, Haryana
Website:	www.micromaxinfo.com/

I have 3 nos of micromax smart phone, in which 2 is A111 and last one is A37B. one A111 was brust while charging on Dt. 05/08/2015, but the same is out of warrenty. In the case of A37B, i deposit the phone to your authorised service center at Bargarh (orissa) on 02/08/2015, it's touch pad is not working nor the front camera. The service center give me a receving on a plain paper and told me to come after 7 days, after 7days i have contact the above service center, they told me that the touch pad of A37B need to replace and we don't have stock to replace it, we have make indent to our regional office and its take another 7 days. On dt. 19/08/2015 i have again contact to service center, they told me that they need more time to replace the touch pad of above A37B. then i told him to provide me a copy of job sheet of this phone and demanding a standby set in lieu of A37B. but, the refused to provide me a standby set and issue me a job sheet no. N[protected]. I am surprised to see the date mentioned on jobsheet, they issue the jobsheet on dt.19/08/2015 i.e. the date on which i expect to take delivery my phone after service. Now the story not come to end. On dt. 26/09/2015 i contact your area service head sri abhinash parida by phone and tell me all story, they assure me to deliver the phone after service maximum by dt. 30/08/2015. On 30/08/2015 i again contact mr. parida by phone but, they not take my call, after that i messeged him by whatsapp, and they did not replied me. finally today i have lodged a complaint to your customer care cell and the complaint booked under Referance no. MMX[protected] Now, some of following question in my mind, kindly reply me one by one. 1. what is the sales after service policy of micromax. 2. can micromax and its staff treating his customers as company paid servent. 3. why micromax does not provide a standby set to its customers. 4. in one year of warrenty period more then 2 month my phone is in custody of micromax service centre, can micromax extend my warranty period in the same term. lastly, I'm waiting for your action also a satisfactory reply within 3days, Otherwise i compell to go by legal action Yours harreshed customer Janak Kumar Agrawal Bargarh