[Resolved]  Micromax — After sales service not up to benchmark

Address:

Kolkata, West Bengal

HI Micromax, This is not a complaint, this is just in regards to inform you that you should improve your after sales service responsibilities towards your consumers. Now, come to the business. I had approached your authorised service centre Ms Optical Solutions at Barasat Road, Barrackpore as my handset was having some audio problem with loudspeaker and charging point was not working properly. I had handover my handset to them on 08.10.2014 but after more than a weak I have got no calls from their services cell side. Today I called them and got to know that they have procured the required parts those need to be replaced but still not received. Now just imagine for replacing a small mobile parts Micromax taking 10 days or more than that time, Requesting you to please let me know when can I used my handset which is lying in your authorised service centre. Please find details of your work. Complaint Docket No: E[protected] Model No : SERMOB0278 Item Name : X351 Problem Reported: 4408 Audio Poor in Loudspeaker/5301 Charging /Battery No Charging Please let me know WHEN I CAN GET MY HANDSET AFTER REPAIR kindly acknowledgement. Regards, Rajiv Agrahari [protected] Customer service is the key of success in retail