Micromax Informatics Complaints & Reviews

I have been charged repeatedly by network provider Rs.10 daily from main balance whenever i recharged my mobile. I am using basic keypad Micromax X749 mobile. When i complained regarding this to network customer care they told me i was charged daily for games in my Micromax mobile. I never opened the game in my mobile since it is very basic mobile. I made so much of complaints regarding this issue to network customer care but they dont have any connection with this issue. How can games in my Micromax mobile automatically charged me Rs.10 frequently even though I'm not opened it. My money is being looted by so many times by this pre installed games in my Micromax mobile. I dont know where to take this issue.

I purchased Micromax IN note 1 smartphone, It;s overall performance is awesome but, it takes 10 hours to fully charge from 0% to 100% . And it is very long time
So please fix it

My earphone jack is not working
Only one side sound and i qas check to much earphone.

Micromax service center denied repair in warranty stating that the product is no more in manufacturing. (end of model)

How to deal with this

I ordered my IN NOTE 1 128gb on 24 nov. it’s been more than 10 days but still it’s not delayed . We called and mailed the company for nearly 30 times but still no perfect reply . We were fooled by the company who gave us duplicate tracking ID. We want the phone or our refund ASAP.

I purchased this phone from flipkart on 18 august 2020. The details are as follow
micromax vdeo 3 (grey, 8 gb) na q4202 | gmxq4202-
g | imei/srno:
[[[protected], [protected]]]...Now its side buttons are fallen and lost by my aged parents ...So how to get it repaired...Contacted your centre...They say we cant do anything...How to get back cover with side buttons...Please guide...I request you how to get it repaired...

I got cheated by a fraud online dating service provider, whom i make a payment of 11000 in behalf of dating and friendship with female but after getting the payment they denied for the service and after some time they are not responding.
There numbers are - [protected], [protected] & [protected].
I want a refund and solution for these fraudsters, so they cannot make anyone fool again.

My Micromax LPW61408W screen damage so I want repair this. How can I do?

Sir/Madam
I had purchased "Micro max N11" last year. Due to Blur Camera, Charging and Cast Screen issues i had given it to Micromax service center, Bhiwani near Hansi Gate on 07/10/2020. Till today my phone is not ready. And if i want to get back my device as it is then they are demanding Rs 118 as there service charges which is not done still by them and infect this service charges that mention on job sheet as guidelines are only Rs 50, I attached it with complain you can check please.
I want to write two more problems that I faced. First they did not write my handset problems properly for example, they write my above issues only as blur camera and in remarks they write blur camera and charging problems. When i asked they told me that we will see these problems don't worry. Second they do not write my deposit handset under warranty on bill (job sheet) but orally said that your camera and other problems will be repaired under warranty but for back body that was damaged by me i have to pay Rs. 600 (approx amount) and the same body part on maxbhi.com at Rs 359 only with free home delivery. I have a faith on Micro max that is why i had purchased this handset (Made In India) but How you treating your customer with giving no satisfying solution on calls and visits to care, i am strongly disappointed. I belongs to Rohtak city and a single visit to Bhiwani is very costly for me. I hope that you understand my problem and give a guaranteed solution as soon as possible.

I have raised complaint on TV damage on August 16. Technician came to my home on 19th August and took the details. I got a call by 3rd week of August stating that the replacement has been approved. I am yet to get a timeline and update on the replacement details. Local service center dealer tells me that there is no clarity on when the replacement will happen (latest update as on 16 Nov).

Called AP/T service head Mr Jani ([protected]) but he is not cooperative and does want to share update on my complaint.

It has been 3 months and still not clarity and update on my complaint.

Need full refund of my purchase amount as I dont feel I will get a replacement from Micromax any longer.

Details of complaint
Registered mobile number - [protected]
Name of the complainant - Aswani

I complaining about Micromax care allahabad who change my newly battery during phone service

I had purchase ione last year. Due to display breakage i had give to micromax srvice centre, siliguri, west bengal on 30/09/2020. Till today my phone is not ready.

Is this your service to customer?

if you are not able to give service then why you are making this type of set ( where parts are not available for 45 days).

45 days is not a small time, sir/madam

Safe Mode Issue :
I am having this issue since 21st October 2020, twice your people have come and replaced the internal board of TV but the problem is still there...now for last 10 days not even a single person visited my house...the only thing they are doing is that they call almost everyday and inform me that in next 24-48 hours someone will contact you...and they right, someone always contacts but only on phone...nobody is visiting and nobody is caring to resolve this issue.

It was GRAVE MISTAKE to buy Micromax Smart TV.

Today is more then a month I have sent a email regarding my concern and was awaiting for positive response from so called company micromax but I have understood that neither company nor seller is interested to work or help the consumer.

This is very ashamed to know the kind of response and revert getting.

On Wed, 16 Sep, 2020, 12:15 AM VINART PLANNER, wrote:
Team Micromax,

This is to bring in your notice that I bought a new micromax TV from the bhoomi electronic and furniture store located at Dahisar east.

I bought this tv on 9th February 2019, as per that tv is under warranty period.

But unfortunately now tv is not working the screen went off during it was running.

For which I raised the complain to the customer care and your representative Mr Ezaz shaikh came to my place for checking after all investigation he said that some part called PVC need to replace which he get it done in 2 to 3 days as he get that part. And I paid Rs. 580/- for his service charge or visit charges.

But one morning he called me and said that tv is not registered under warranty... this statement made me discourage and sad.

So I asked him what needs to be done now, he said I need to speak to the shop dealer which I did now it's 12 days past still I haven't got any response or solutions for it.

I have spoken to Mr. Yogesh Vyas and Mr. Hardas but it's very disapointing the kind of response I am getting from them.

Instead of helping me they started introgating and questioning all nonsense questions like who had installed the tv and all...

Is this my job to know all this ...

I would appreciate your intervention and get the solutions as early as possible.

Your faithful consumer.

Trust me this very annoying and worsted to express such kind of thought and experience which is ultimately affecting on your brand name.

Note - I have attached the soft copy of the purchased bill and the visit charges bill copy too which has all the details which is required.

Would be waiting for genuine solutions and support to solve this.

Regards,
Aarti Gupta
[protected]

Since 7 months I am waiting my replacement TV which I have purchased on March 2020. But after 1month not functioning as usel. So nothing more I need my service my hardwork money and dedication money.
For middle class it is very hard to earn 40 thousand which i have paid for this fraud company. Micromax 50" smart tv

A new request with request id 126025 has been created by Ashok Balgotra. Short info on the request is :

Title : Outdated Mobile defective Sold by Retailer Replacement needed
Category :
Description :
I have purchased a mobile Model No. MICROMAX BHARAT 2 PLUS [protected] from Vaishno Electronics Shalamar Road jammu On 25/8/2020. Now this phone is Heat up and Battery Drains Instantly and Hang up . I have contacted your service center jammu (M/s Datta Enterprises SHOP NO -35F, 1ST FLOOR, TRIKUTA COMPLEX, BC ROAD, JAMMU, JAMMU, JAMMU AND KASHMIR
[protected]/ [protected],[protected] and they replied that this phone is Outdated and we don't provide any service for this Phone. so please Instruct the Retailer to please Replace this Mobile with a New Running Model of Mobile.
i have submit my mobileto Vaishno Electronics Shalamar Road jammu 5th 0ct 2020 till time they are fail to provide me any solution

Dear sir
My name is amit
I have house on the road so contactor repair work doing not properly so plz check and update the status

Dear team,
My name is ashish sharma and I got a micromax led tv as a gift by Mr. Vishal diwakar.
Led tv was purchased on 20-February-2020 from 'Kumar Electronics' barra. But with in 6 month I found some voice problem in my led so I tried to change the audio cable but it didn't work so I complaint on online micromax consumer helpline. They contacted me and asked me to send technician to resolve the complaint.
After the day technician came but he was not properly trend and said that there is no fault in my led. When I pressurised him to check then he said to change audio cable but was not trying to diagnose properly.
He used his pendrive and play the video but the problem was same.
So he opened the led panel and said the speaker are damaged and it will be changed within a week under warranty.
After 2 days he came back with 2 speakers which was not in packing and changed it with my led's speaker.
But after that the complaint was same and when I complaint back then there is no proper reply from exutive.

Its very cheap service by company Please do something.

Ashish sharma
Mobile number - [protected]
Led model- micromax led 32 inch
Model number- 32T7361HD
Serial number - 00363BB94118896
Purchase date - 20/2/2020
Purchased by - vishal diwakar
Shop dealer name - Kumar Electronics
Shop address - m.I. g. 28-A, barra, Kanpur.

The micromax selfie 2 mobile starts hanging just after buying 7months. And sensors not working. I have tried to reach the customer care. But no response has given. And the local micromax store guys are talking rude and arrogant way.
I am not expecting this from a so called indian company.

Hello team.

Despite of writing e-mail, calling on the call center and doing the things that we can, you people are not responding to us and we totally feel cheated by your company.

Why to give warranty if you can't provide the service? It's almost 3 months now and now action has been taken yet.

Your guy visited our place and checked the tv and said it will be either repaired or replaced and took 800rs from us. After that we contacted your customer care numerous times asking about the update on the tv issue. Each and every employee said you need to wait 15 days, again we contacted after 15 days and still you guys are telling the same thing. This is going on and on. He have been in contact with some of your employees and they first gave us fake hopes for tv replacement and many delay, these guys tell us that our tv model is not available with them.

They took nearly more than one and a half month to say that the tv is not in stock.

After that, they say us that you will need to pay more 27k rs to us and we will give you 55inch tv.

5-6k is atleast understood, but they are asking for 27k, which is totally not acceptable.

This is not a customers fault or lookout if there is no stock with you.

Atleast repair the tv or give us the same model or other 50inch tv.

This is the worst and most pathetic customer service we ever had in life.

All your employees are untrained, they dont even know how to speak to customers. And all employees say that you need to talk to higher department and then just keep forwarding numbers.

Your employees vaibhav, dilip and specially jitendra jha.

We got the number of jitendra from dilip, saying that jitendra is head of the zone and takes decision. We called him more than 20 times he just disconnected the call. Even no reply on whatsapp.
Is this how your head of department work? By ignoring and talking rudely?

Please either replace the tv, repair the tv or refund the money