Micromax Canvas A110 — Mobile Busted

Address:

641027

My Micromax CANVAS 2 A110 MOBILE got busted while in charging. I called your toll free number on 25/08/2015 and they gave me a compliant id (mmx[protected] they told me to go to the nearest service center for the further support.I went to the nearest service center and gave the mobile to the service manager of the center and given the mobile and they registered the compliant and gave me the job-sheet of the registered complaint.The service manager said that he will send it to the HO and will update in a week but i dint gent any update from service center.Again i called them after one week but still i get the same answer from the service center.I again waited for another one week to months but still i get the same answer.After that i called the micromax toll free number on 18/09/2015 the person said kindly wait for 15 days you will get your device and gave a new complaint id (mmx[protected] and ask me to wait till October 3rd.I waited but still no reply from service center or from micromax customer support.I again called to service center ask about the details they gave the service manager number i called him and he said that he resigned from the company.The service center people's itself don't know who is working in their company.They said the device is with and asked me to come and collect it back.Yesterday i want to the service center and ask them that the previous service manager has resigned and wait for another 20 days that new service manager will check and give me the update.Today i also called the micromax toll free number and spoke to person name is Mr. Himanshu he also said please wait for another 15 days i can't wait anymore i need the immediate reply form micromax are else i will take this issue to the consumer court.Here i'm attaching the images of the busted mobile phone. Find the below email that send by micromax. From: Micromax Support Sent: ‎16/‎10/‎2015 02:01 PM To: [protected]@gmail.com Subject: Re: No reply for mobile busted Dear Rathish, Greetings from Micromax!! Reference to your ticket id- 116819 We deeply regret the inconvenience caused to you. This comes further in reference to the issues faced by you with your handset, we apologise for the delay in regards to the repair of your handset. We would be able to resolve the issue with your handset in a short span as it is been taken care on priority by our repair team. For more Information on Micromax Products please visit our website : www.micromaxinfo.com. You can also reach our helpline number:[protected]Monday to Saturday between 07:00 am – 11:00 pm). Assuring you of our Best Services. Thanks and regards, Priyanka Micromax Care Team