[Resolved]  Micromax — COMPLAIN AGAINST PROP. OF M/S OPTIMAL SOLUTIONS MICROMAX MOBILE SERVICE CENTRE REGARDING DAMAGING ANDROID HAND SET.

This is to bring to your kind notice that I, Bijay Kumar Das, S/O Lt Shiw Ratan Das, resident of R P Gupta Path, Titagarh Kolkata-119, purchased an Android hand set Model- Micromax- A117 Canvas magnus worth of Rs. 13, 000/-( Thirteen thousand ) on dated -05/02/2014 vide invoice No. 7780 from Planet M- Barrackpore, Kolkata-120. In order to upgrade the software of above said hand set I had given it to SK Safikul Islam an employee of M/S Optimal Solutions, 195 Barasat road, Nonachandan pukur, Barrackpore, Kolkata-122 on dated – 16/10/2014 in running condition as it was within the stipulated warranty period provided by the Micromax company. After half an hour Mr SK Safikul Islam reported me that hand set gone dead during upgrading the software, and then he assured me to return the handset in running condition after 15 days. After 15 days I made a contact to M/S Optimal Solutions by phone regarding my hand set but in-vain they replied me to that my hand set was successfully repaired and was about to come after 07 days from head quarter Delhi. Thereby After 07 days I made a contact again regarding the hand set, I was told that my hand set was lying unrepaired and again they promised me to hand over the above said set in running condition after 04 days. On 12th of November 2014, I went to M/S Optimal Solution Micromax service center to get back my hand set as per assurance given by them, they in turn frame a false charge against me about mishandling of the set by saying that the PCB CAN was open which they did not mentioned at the time of receiving the hand set. Then, Mr SK. Safikul Islam returned the unrepaired dead set and said the servicing is impossible. I, thereby, in order to get back my Android hand set in running condition, request your end to look into the matter.