Micromax — Compliant against Micromax mobile phone

Address:

Chandigarh, Punjab

Respected Sir, I had purchased Micromax canvas A117 mobile phone on dt 05/04/2014 . I was facing hanging problem after 6 months while Wi-Fi switched ON. I had submitted the mobile to their service center AKS Telecom Sector-20 Chandigarh on 3rd Feb 2015. They had sent my phone to Micromax HO Delhi for the repair. I have received my phone back after repair through courier On 26th Feb 2015 (after 25 days) the problem was still same as it was. Then I informed via e-mail and called Micromax they assure me that dispatch it again we will take your problem at priority. I had again submitted it for the second time on 27 Feb 2015 (Next Day to receiving) and now received back my phone and found the faults is as it is (i.e hanging problem is as it was) on 21 March 2015.but nothing had been done by them even second attempt and they also damaged ON/OFF button. Now for the third time I again submitted it to the same service center on 24th march, 2015 Again on mailing/calling Micromax they assure that we will take your problem at priority but I got disappointed responses by the company. When I asked them "what problems your Engineers had found in 2 visits" they only feel sorry and don't provide any satisfactory answer also they are not providing the mail or call details of responsible person whom I can ask and discuss about my problems. in all the intervals, I request to them for refund me the billing amount i.e Rs 12890/- Because of their carelessness myself have to compel to buy new one phone of Rs10.000/- Aprox Micromax wasted my 2 months without any solution. Following are the job sheet no of different complaints. Cash memo No.000154 dt 05/04/2015, Jobsheet no (as on 3rd Feb, 2015):N[protected] Jobsheet no (as on 27th Feb, 2015):N[protected] Jobsheet no (as on 24th March, 2015):N[protected] Please help me Pehredar, in the above problems I shall be highly obliged, Regards Rakesh Walia House No. 150 GF, Sector 29 A Chandigarh, Pin160030 Contact no. [protected]