[Resolved]  Micromax — Consumer Grievance

Address:

Lucknow, Uttar Pradesh

CONSUMER GRIEVANCE From, Benny Jose Kurian, 5(UP) Air Squadron NCC, Mahanagar, Lucknow, UP, PIN- 226007 To, Micromax Informatics Limited Dear Sir, I have bought a Micromax A091mobile phone from Ganapathi Mobile, Shriram tower, Ashok Marg, Lucknow on 31 May 14. On noticing unusual overheating, low battery backup and intermittent hanging up of the device, the same was submitted with the service centre (M/S Prince Communication, Alhuwalia Building, Lalbagh, Lucknow) on 06 Sep 14 (Job sheet No.[protected]. The service center has informed me that the device has been sent to the head office at Gurgaon and there is some problem with its PCB. Subsequently on contacting the service centre it has been learned that the device will be replaced as the spares are not available. Since then, I have visited the service center four times and telephonically enquired about the developments, a number of times. However, the service centre could not give me a justified response than saying “Abhi Tak Head Office Se Dispatch Nahi Hua Hai”, despite Mr Jay’s (Service center Manager) assurance for an early resolution. At this juncture, I would like to draw your attention in to the issue and request you for a resolution (either replacement of the device with a new one with fresh warranty or refund of the full amount along with an amount of Rs. 2000/- towards my mental agony and other troubles caused to me), without any further delay, You are also requested to provide me with a spare device for my use as an interim measure, till the time the problem is addressed. Further, if you are not resolving my problem, as a consumer, I will be forced to approach the consumer forum and initiate other legal remedies to solve my problem. Kindly do the needful. Benny Jose Kurian -S/D- [protected] Date: 30 Oct 14 Copy to: M/s Prince Comm.( Micromax Service Centre) Ahlu Walia Building, Opposite Bhopal House, Near Durgama Restaurant, Lalbagh. Lucknow Email-id : princecomm.[protected]@mmxcheckpoint.com