Micromax — Customer care center not returning back my mobile handset

Address:

Ghaziabad, Uttar Pradesh, 201010

I had purchased this Mobile Handset Micromax AQ5001 from Sahibabad Shop on dated 6.06.2015 for Rs. 9500/-
2. The mobile Handset had inherent technical problems especially the display of the screen became white occasionally and the mobile was difficult to switch off most of the time. The Handset was deposited the Micromax Service Centre to M/s. the Mobile Care (Delhi) B-36 Guru Nanak Pura opp. V3S Mall near Maharaja Banquett Hall, Laxmi Nagar, Delhi-110092 on 24.10.2015. More than 3 months have passed but the Handset has not received back from the company. The Service Center always gives stereo type reply that whenever the Handset is received back from the company we will call you.
3. For none of my fault I am being harassed and despite paying the money for the Handset I am deprived of the same for the last 3 months. It is therefore requested that I may be provided new Handset immediately.