Micromax — Delay of Service

Address:

Pune, Maharashtra

I HAVE PURCHASED A 'MICROMAX CANVAS TURBO A250' ON THE MONTH OF JAN 14. BUT TILL NOW I HAVE FACED FOUR MAJOR PROBLEMS AND EACH TIME SERVICE CENTER HAS TAKEN MORE THAN ONE MONTH TO DELIVER THE HANDSET. THIS TIME ALREADY THEY HAVE TAKEN ONE AND HALF MONTH TO REPAIR MOBILE AND YET NOT DELIVERED TILL DATE. WHEN I CONTACT THEM EACH TIME SAID THAT COMPANY HAVE NOT DELIVERD THAT PART. SO WITHIN NINE MONTHS FROM PURCHES I HAVE USED MY MOBILE FOUR MONTHS ONLY. SO COMPANY MUST GIVE REPLACE MOBILE PICE AND EXTEND MY WARRANTY PERIOD ATLIST FOR SIX MONTHS. I HAVE GIVEN IT FOR SERVICING ON YOUR SERVICE CENTRE (SP- KAVYA ENTERPRISES, CAMP. PUNE) ON DATED 15/09/2014 JOBSHEET NUMBER- (W[protected]) THE CENTRE HAS TOLD THAT THE PHONE WILL BE DELIVERED AFTER 15 DAYS AFTER GETTING REPAIRED. TO REPAIR A PHONE THE CENTRE IS TAKING SO MUCH TIME BUT THEY ARE NOT PROVIDING WITH ANY OTHER SUBSTITUTE PHONE SO WHAT SHALL WE DO IN THIS PERIOD TO GET OUR IMPORTANT CALLS OR MESSAGES? SHOULD WE BUY A NEW ONE IN THIS 1 MONTH? YOU SHOULD HAVE WARNED US BEFORE THAT WE NEED BUY ANOTHER PHONE ALONG WITH OUR HANDSET BECAUSE THE CENTRE IS GOING TO TAKE SUCH A LONG TIME TO GET IT REPAIRED IF IT IS NOT FUNCTIONING PROPERLY.