[Resolved]  Micromax — Escalation - W[protected]

Address:

Thane, Maharashtra

Hello Micromax Care Team My name is Durvesh Thorve, I am your customer from Thane, Maharashtra India. Phone Model - A177 My Job sheet no. is W[protected] Complaint reported on - 12th May 2015 Problem reported - Phone doesnt switch on. I visited Thane service center, Mr. Rakesh informed me that my phone will be replaced, as this is second time my motherboard is damaged and my phone is under warranty. Earlier on 24th Feb 2015, I had reported same issue wherein my phone was not switching on and battery was not charging. So what is the status of my Job sheet number? When can I expect my phone? Why everytime I have to wait 30 days? I purchased this phone on 9th July 2014, out of 11 months that I am using this phone, 45 days it is in service center? Why so much time? Today on 25th May 2015 16:17 PM, I called customer care, the call was answered by Ratna, she said all systems are down, cannot give you status of the Job Sheet no. W[protected]. I asked to transfer call to supervisor, she said cannot transfer the call, as all systems are down and call cannot be transferred. I called back immediately, the call was answered by Jyoti, and she was very helpful. She was able to check my details on the system. She told me, I will have to wait for 30 days again. I am disappointed by this 30 days system. I want someone to action on this immediately. I want my phone delivered in working condition immediately Consider this as an escalation and need immediate replacement of the phone