Micromax — experienced worst service from your behalf

Address:

Aligarh, Uttar Pradesh

Respected sir, I am Manuja Gupta from aligarh . I bought a mobile phone " Micromax Canvas Magnus, Model-A117, M_IMEI-[protected], S_IMEI-[protected], Date-11/02/2014".But regret to say that on 14/10/2014 it have developed a issue that it wasn't power on and it might be a hardware problem through that at next day on as on 15/10/2014 I visited to your Service center and there they people submitted my phone and told me that they need 40 to 50 days to make it repaired with "Job-sheet date-15/10/2014, JOB-NO[protected] " . I am really very unsatisfied through your service because it really doesn't fair to submit a cell phone for near-by 2 months it may have any kind of problem but it should get solved within a week because we doesn't purchased a mobile to make submitted to you people for 2 months and there your company even not provide a dummy phone for consumer use, your service is to slow and worst I mean who need this much time and through that I need my phone within a week (as this much time is maximum required) and please make it clear that from the day(15/10/2014) I have submitted my phone to the day you returned me that phone with make it work fine I need extended warranty period and the reason is simple the phone is not with me I have not worked on it the phone is with you and you are responsible for it. So please returned my phone soon or provide me a dummy phone . Otherwise unfortunately I have to crossed my way to knock the door of consumer forum as well as Media forum. I hope you will consider my case sympathetically and take necessary steps. Thanking you.