| Address: | West Tripura, Tripura |
I had submitted my Micromax 310 to M/s Surajits Mobile care, H.G.B Road, Agartala, Melarmath, Tripura (Authorised service centre at Agartala) due to Touchpad problem under the jobsheet no. E[protected], they said the handset will be sent to company(i think Gurgaon) for replacement of the touchpad. After 1 MONTH on 6.7.15, when I myself enquired about the status of mobile, the service centre informed me that they have received it through courier from the company but the touchpad as replaced by the company was again FAULTY??? So the local service centre will AGAIN replace the touchpad & they issued a new jobsheet no. E[protected] arrordingly.They committed to repair it within 2/3 days. On 9.7.15 when I called the local service centre, they told that the repair will agin take 10-15 days more. They again said, they can do nothing about the delay, if I want I can repair the handset from outside after returning the jobsheet!!! I do''t understand is it a kind of service a consumer should get from a repurted company? Was this information helpful? | 
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