Comments
Sir,
I have purchased Micromax Canvas Knight A350 phone in the month of Nov 14 vide Invoice No-KA-BLR[protected], but without any reason suddenly my charger adapter i registered my complaint with customer care at dehradun at survey chowk but they denied to give me the same adapter and told me i[censored] want to take the available normal adapter available with them or take back ur u/s one and we can not provide u the same original model means the were providing me the normal adepter not compatible with my phone having different specification. so i denied to accept that then told me to go to another service centre at cannaught place so then visited there and registered my order 4 new adapter for the said phone under warranty clause vide G[protected] on 05 Jan 15, they asked me to get in touch via phone no after 10 days, so i did the same the told it has not come to me again i confirmed after 15 days then they told u can get it now so i visited there but after my visit to service centre they denied that the phone receiver from the centre told wrong information its still has not come they tried to give me the same means another general model's adapter. which i declined then i came back and i again asked them after 22 days but they told me that we have not received now they are forcing me to to take another general adepter. till now i didn't get any call and information regarding adapter 's receipt while last call i told them to show the serial no which was received against my order then i'll accept. so pls tell me in how many days i'll get the adapter as i am facing problem in charging and i am borrowing the same adapter from some body. it looks awkward u r requested to tell me and forward my status of order and the serial no of adapter which is original to earlier one original set recd with the phone. Pls clear my points which r following-
1.Does company provides the original adapter of the same phone model mentioned in the adapter.
2.i confirmed from toll free customer care that company provides the original adapter charger pls tell me how much times it takes to deliver the order at dehradun.
3.Pls tel me weather service centre is to provide the order copy to the customer?
4.Pls provide me the customer grievance cells contact no and mail id to.
5. Pls tell me that i have registered my order for new charger weather company provides original adapter or substitute with reason.
6.Pls provide me the rates of the touch screen as my friend who is IN remote areas gas got damaged phones screen OF the canvas knight a350 bCoz when i asked the rates at both service centres both quoted different rates varying Rs1500 . so pls provide me company rates.
Pls provide me the information at the following details. and advice me on my case to take further steps..or i have to knock the consumer's court otherwise pls advice me company can help me or not. thanks i n pls send ur pricious advice /help/information at the mail [protected]@rediffmail.com/[protected]@gmail.com/phone no- [protected], Dehradun, Model-Micromax Canvas Knight A350.Job sheet no- G[protected] on 05 Jan 15. G[protected] on 05 Jan 15
I have purchased Micromax Canvas Knight A350 phone in the month of Nov 14 vide Invoice No-KA-BLR[protected], but without any reason suddenly my charger adapter i registered my complaint with customer care at dehradun at survey chowk but they denied to give me the same adapter and told me i[censored] want to take the available normal adapter available with them or take back ur u/s one and we can not provide u the same original model means the were providing me the normal adepter not compatible with my phone having different specification. so i denied to accept that then told me to go to another service centre at cannaught place so then visited there and registered my order 4 new adapter for the said phone under warranty clause vide G[protected] on 05 Jan 15, they asked me to get in touch via phone no after 10 days, so i did the same the told it has not come to me again i confirmed after 15 days then they told u can get it now so i visited there but after my visit to service centre they denied that the phone receiver from the centre told wrong information its still has not come they tried to give me the same means another general model's adapter. which i declined then i came back and i again asked them after 22 days but they told me that we have not received now they are forcing me to to take another general adepter. till now i didn't get any call and information regarding adapter 's receipt while last call i told them to show the serial no which was received against my order then i'll accept. so pls tell me in how many days i'll get the adapter as i am facing problem in charging and i am borrowing the same adapter from some body. it looks awkward u r requested to tell me and forward my status of order and the serial no of adapter which is original to earlier one original set recd with the phone. Pls clear my points which r following-
1.Does company provides the original adapter of the same phone model mentioned in the adapter.
2.i confirmed from toll free customer care that company provides the original adapter charger pls tell me how much times it takes to deliver the order at dehradun.
3.Pls tel me weather service centre is to provide the order copy to the customer?
4.Pls provide me the customer grievance cells contact no and mail id to.
5. Pls tell me that i have registered my order for new charger weather company provides original adapter or substitute with reason.
6.Pls provide me the rates of the touch screen as my friend who is IN remote areas gas got damaged phones screen OF the canvas knight a350 bCoz when i asked the rates at both service centres both quoted different rates varying Rs1500 . so pls provide me company rates.
Pls provide me the information at the following details. and advice me on my case to take further steps..or i have to knock the consumer's court otherwise pls advice me company can help me or not. thanks i n pls send ur pricious advice /help/information at the mail [protected]@rediffmail.com/[protected]@gmail.com/phone no- [protected], Dehradun, Model-Micromax Canvas Knight A350.Job sheet no- G[protected] on 05 Jan 15. G[protected] on 05 Jan 15
Hi Team,
Need your help as, my brother have purchased micromax phone on 4/08/2014 and the problem was phone was getting switched off automatically, So we have approached malakpet service center team to fix the bug, As they have changed the motherboard and again it has the same bug issue, visited again to that show room he ask to go to paradise service center, we went there he says go that show room where the motherboard is changed as the details of IMEI number is not updated in the system. So here i need the clarification and also the issue resolve.
Please feel free to call me on [protected].
Bharath Soni here.
Need your help as, my brother have purchased micromax phone on 4/08/2014 and the problem was phone was getting switched off automatically, So we have approached malakpet service center team to fix the bug, As they have changed the motherboard and again it has the same bug issue, visited again to that show room he ask to go to paradise service center, we went there he says go that show room where the motherboard is changed as the details of IMEI number is not updated in the system. So here i need the clarification and also the issue resolve.
Please feel free to call me on [protected].
Bharath Soni here.
Dear Sir, My Micromax mobile model is Canvas Selfie Lense. Its Model number is Q345. Its LCD had been broken and the display touch screen was not working. I have submitted the mobile at the local Micromax Service Centre in Angul, Odisha-759122 on 11/05/2016. They have given me maximum 15 days time. When i reported there to collect my cell they again held me for more 20days. The executive replied that the company is not providing us the required parts of the phone.
After that we held the way to Micromax Customer Care Service having Toll Free Number-[protected]. They also convinced us that i would get my phone within 20days. When I called them back after 15days to know the status they again held me for 20days. Now its Approximately 2 months but there is no response and progress.
My Job Sheet Number is E[protected]. My Contact Number is-[protected]. My Location is- Laxmi bazar, Angul-759122, Odisha.
I will be highly obliged i[censored] do something in this matter urgently.
After that we held the way to Micromax Customer Care Service having Toll Free Number-[protected]. They also convinced us that i would get my phone within 20days. When I called them back after 15days to know the status they again held me for 20days. Now its Approximately 2 months but there is no response and progress.
My Job Sheet Number is E[protected]. My Contact Number is-[protected]. My Location is- Laxmi bazar, Angul-759122, Odisha.
I will be highly obliged i[censored] do something in this matter urgently.
Hi,
I i had purchased the 32" LED prior 4 months & from JUne 03rd 2017 till date i was continuously trying get it repair / replace any kind of solution but, their was no MAI ka LAL from the micro-max side is ready to give me solution of this.
I seat in Mumbai & also connected to the corporate world but the kind of treatment & lethargic approach i had seen from last 2 months time was really pathetic & no one is getting ownership to resolve the issue.
Product based in nasik & my MOM & Dad stay their on my farm house as TV was the main source of entertain to them & this LED replace i was struggling since last two moth time.
I am regular in touch with Mr. satpute who is head of authorized service is fails to commit & the ARE MANAGER OF MICROMAX MR. SUNIL PALANDE WHO IS WORST IN NATURE, WORST IN THE CUSTOMER FEEDBACK, COMPLENTS REGISTERED.
NO SINGLE % SUPPORT I HAD RECEIVED FROM MR. SUNIL PALANDE. HE IS NOT EVEN DARE TO PICK THE CALL OF MINE & REVERT OF MY QUERY...ONE OF THE WORST PERSON I HAD SEEN ON TODAY'S COMPETITIVE WORLD.
I have as simple query WEATHER I WOULD GET THE LED REPLACE OF MINE OR I ASSUME THAT I HAD PLAYED THE 'juaa" OF 16000/-
ANSWER ME ON IF REALLY U CARE OF THE CUSTOMER...
BHAUSAHEB JADHAV [protected]
I i had purchased the 32" LED prior 4 months & from JUne 03rd 2017 till date i was continuously trying get it repair / replace any kind of solution but, their was no MAI ka LAL from the micro-max side is ready to give me solution of this.
I seat in Mumbai & also connected to the corporate world but the kind of treatment & lethargic approach i had seen from last 2 months time was really pathetic & no one is getting ownership to resolve the issue.
Product based in nasik & my MOM & Dad stay their on my farm house as TV was the main source of entertain to them & this LED replace i was struggling since last two moth time.
I am regular in touch with Mr. satpute who is head of authorized service is fails to commit & the ARE MANAGER OF MICROMAX MR. SUNIL PALANDE WHO IS WORST IN NATURE, WORST IN THE CUSTOMER FEEDBACK, COMPLENTS REGISTERED.
NO SINGLE % SUPPORT I HAD RECEIVED FROM MR. SUNIL PALANDE. HE IS NOT EVEN DARE TO PICK THE CALL OF MINE & REVERT OF MY QUERY...ONE OF THE WORST PERSON I HAD SEEN ON TODAY'S COMPETITIVE WORLD.
I have as simple query WEATHER I WOULD GET THE LED REPLACE OF MINE OR I ASSUME THAT I HAD PLAYED THE 'juaa" OF 16000/-
ANSWER ME ON IF REALLY U CARE OF THE CUSTOMER...
BHAUSAHEB JADHAV [protected]
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+91 12 4481 1000 [Head Office]
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Sorry to hear about your experience. Please write to us at [protected]@micromaxinfo.com with following details:
1. Contact Number
2. Your Location
3. Job-Sheet Number
4. Device Model
We will have someone from the team connect with you. Please mention your name on subject and add your contact in the email.
Do include the complaint link in order to speed up the process.
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Team Micromax