Micromax — Handset being destroyed at service center and now not available | |||
Hi, This is regarding poor and hellish service at Micromax service center near Pimpri (Pune). Initially I went to Micromax Service center with my handset having minor speaker and loose USB port problem. The handset was taken conveying that they have to send this to Mumbai for replacing the speakers and USB port with an SLA of 15 days assuring that you will get a call once your set is in. No communication was there from the service center and one final day I went to collect the set it was available but in a very damaged condition. The set which had minor problems was now having body with damaged corners, scratches all over the screen and the display of LCD screen being completely destroyed. I asked service center for this poor state of handset and they asked me to submit the set again and they shall get it done again from their end. I was now given an SLA of 6 days. Again getting no communication from their end I again went to enquire about the status and was communicated that your set is dispatched and we will call you in a day or 2 to confirm. Againg getting no communication I went to the service center after 5 days and now I heard one of the statements that was so shocking that I cant believe it. The person at service center said that 'SIr, your handset is now almost damaged and it cant be repaired, we will replace this with a new one but will keep the body of the older handset only, come after 8 to 10 days'. Now a UNDER WARRANTY handset (Micromax Canvas HD A116) which just had minor problems is completely damaged and also not even available to me. An authorized service center gave me one of my most weird experience of my life. My set was worth 13k bucks. Please help me in getting the same in atleast a condition which I gave. Below are the details of the service center SHOP DETAILS:: ============ M/S NEW TIRUPATI CELLULARS SHOP NO 2 & 3 ESTEEM TOWER, MUMBAI PUNE ROAD, KHRALWADI PIMPRI PUNE 411018 TEL[protected] Was this information helpful? | |||
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Micromax Informatics customer support has been notified about the posted complaint. | |||
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+91 12 4481 1000 [Head Office]
Micromax House, 90B, Sector-18, Gurgaon, Haryana, India - 122015
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