[Resolved]  Micromax — Handset still not received from Service Center

Address:

New Delhi, Delhi

Hello Sir/Ma'am, I submitted my Micromax A116 Canvas HD phone on 26/05/2014 at M/S S.R. COMM Service Center located at St. no. 12, main road, near hanuman mandir, Govindpuri, Delhi - 110019. My phone was hanged and unable to switch on. When I submitted my phone on 26-May, the service center guy told me that, it will only take 2 hours to repair as I waited there and after 2 hours when I went there he asked me to submit my phone for a week as they are unable to repair it now. I again went there after a week and again they told me to come next week, so I waited for one more week. Before I go to service center this time, I only called at service center after these 2 weeks to check the status of my issue, on call they told me that my phone is repaired now and I can receive it. When I went there to receive my phone they told me that, I have to wait for 2 more weeks as they are exchanging my phone and I will get new handset. Again I waited but and they only making me fool and I can not roam there on daily basis. Still I did not get my phone. My request to you to please escalate this issue to responsible authorities as they are not assuring me to when I can get my phone back. The Job-sheet number for my request is N[protected]. Hoping that, you can help me out and provide my phone as soon as possible. Regards, Nirmal Kashyap Contact No.: [protected]