Micromax — Harass me by service center by giving me handset with manufacturing defect

Dear Mircromax, I have been having lots of problem with my phone right from the day one of purchase, I recently call your customer care explaining all my problems in details and also requested if i could get a replacement of my phone that would be great since your service centre clearly mentioned is a manufacturing defect, the customer support executive with whom i communicated is Mr. Nitin Kumar and be booked a complaint and the complaint number is "MMX[protected]". It was informed to us that replacement team will call me in 48 hours time, but none called. NOTE: The mobile still in your service center and i am fed up to talk with the representatives. The following files i am attaching for your reference and speedy action; 1. My recent Repair Slip of your Phone service center, bearing file name "Repair Slip.PDF" 2. My Mobile Purchase Bill dated 13/09/2014 bearning file name "Mobile Purchase Bill.PDF" Also i would like to bring to your notice, that i have given the mobile to your service center on 13/07/2015 and till now they could not replace/repair and also they use very abusive language when called. The only statement they give is "We have placed for part" and "You have to wait, until we receive the part and repair". It might come this evening or next year too, you have to wait. Is this the "CUSTOMER CARE" by spending the money on your product we loose peace of MIND. IMEI/ESN NO: [protected] / [protected] THE HISTORY OF THIS MOBILE • On[protected] it was given and the reference number is S[protected] • ON[protected] it was given and the reference number is S[protected] When the mobile is having manufacturing defect then why is MICROMAX not giving replacement and above all why is that your representative harass us with abusive languages almost like "GOONDAS" creating mental agony, I am a yoga therapist and i treat old people I tried sending an email as per my repair slip, the email too bounced back, I am attaching bounced email too. I KINDLY REQUEST YOU TO GIVE ME REPLACEMENT WITHOUT MANUFACTURING DEFECT. Best Regards, Usha Kiran (Bangalore) Contact Numbers: [protected] / [protected]