[Resolved]  Micromax — Harassment from Micromax Service Center

Address:

Pune, Maharashtra

Respected Sir, I have submitted my Tablet P580 at Tech Solution, Shivajinagar, Pune on 21st July 2014 due to speaker problem in warranty period and till today not received it’s same replacement or equivalent replacement. My Jobsheet no. is w[protected]. I have contacted so many times regarding my tablet at Service Centre and Customer Care via Emails and Telephone but not got any positive reply from Micromax. Whenever I call to Service Centre they speak and behave very rudely. Already Two and half month have gone. My work is badly hampered and facing lot of problems due to unavailability of Tablet. Before One and half month I got call from Tech Solution and Instead of P580 tablet Service Centre was trying to give me Micromax A-102 (Doodle 3) cell phone which is half price of my tablet and its specifications are very less than my tablet. I have not accepted that Cell Phone. After that I have contacted so many times with Micromax customer care and service centre via emails and telephone but not received any positive response from your side. Before one month Again I got message from Tech Solution that “Please come your tablet is ready”. According to Service center's message I went to service centre but they were showing different tablets to me. When I asked them about my tablet they said that we don't your tablet and they were started fighting with me in front of so many people. All the staffs were laughing on me. It was so embarrassing for me. I said if you don’t have my tablet then why you messaged me then they said “We will not give your tablet do whatever you want to do”. Then they said we give your travelling expenses. After some time he said you search Tablet in the market we will send my person to there. But it’s not my job to search tablet in the market. If Micromax don’t have P580 tablet then they can give me equivalent model which has 3G, Quad Core Processor, 1GB RAM, 8GB Internal Memory, Jelly Bean 4.2, 5 and 2 Mega Pixel Camera, Large Screen. I am ready to accept it. I am very frustrated due to bad behaviour and harassment of Micromax Service Centre’s and customer care’s people. I am a servant and the price of my tablet is very big for me. Now I have only one way that to do something wrong with myself in Service Centre, then only Micromax Service Center will take this issue seriously. Abhay Katkar [protected]