Micromax — horrible service and response from service centre

Address:

Thiruvananthapuram, Kerala

My canvas HD hand sets touchscreen cracked and given to the service centre at saphire plaza trivandrum kerala. My phone was at warranty period at the time of submitting. But they didn't agree and I paid 2000/- in advance for new touch pad. .they assured it will return within 14 days.now 2 months passed.they didn't repair the phone and not ready to give the money back. .do some needful..or these type of centres keep away people from micromax. ...sure..due tothe horrible services people already thinks about other options...