Micromax — In-warranty device replaced with different model

Address:

Gurgaon, Haryana

Hi, When I went to the service center at Shree Sai Telecom, Gurgaon 22nd October 2014 for retrieving my Micromax Funbook P410 tablet under warranty, I was offered a different model (Micromax Doodle 3) in its place. I refused to accept that device because of the following reasons: 1. The device being offered to me (Micromax Doodle 3) was smaller in size than my original tablet (Micromax Funbook P410) . 2. The device being offered to me was not a tablet, while I needed a tablet for my use. The device being offered to me has a lower battery capacity while I need a longer battery capacity device for my use. 3. I was not intimated about this supposed change beforehand. 4. I need the model I submitted to Micromax back or an equivalent new 'tablet' in size and specifications. The device I was being offered did not have any packaging and I was not shown any evidence that it was new. 5. The device being offered to me (Micromax Doodle 3) is being sold at a lower price than my original model (Micromax Funbook P410). 6. The claim of the service center that my device model (Micromax Funbook P410) was not available in the market is a lie because it can easily be purchased online. 7. The device being offered to me (Micromax Doodle 3) had an older Android version (4.2), whereas the new Doodle 3 has Android 4.4. This proved that the device being offered to me was not new. I have waited for nearly two months for this to get resolved. Please make it sure that my concerns get resolved or otherwise I would be forced to take other measures. I have been patient enough till now to stick with Micromax and you should give me back my device or replace it with a new one of the exact same model. My jobsheeet number: N[protected] Name: Zafar Jobsheet Date: 09/09/2014 IMEI: [protected] Your highly dissatisfied customer Zafar (+91-[protected])