Hello team.
Despite of writing e-mail, calling on the call center and doing the things that we can, you people are not responding to us and we totally feel cheated by your company.
Why to give warranty if you can't provide the service? It's almost 3 months now and now action has been taken yet.
Your guy visited our place and checked the tv and said it will be either repaired or replaced and took 800rs from us. After that we contacted your customer care numerous times asking about the update on the tv issue. Each and every employee said you need to wait 15 days, again we contacted after 15 days and still you guys are telling the same thing. This is going on and on. He have been in contact with some of your employees and they first gave us fake hopes for tv replacement and many delay, these guys tell us that our tv model is not available with them.
They took nearly more than one and a half month to say that the tv is not in stock.
After that, they say us that you will need to pay more 27k rs to us and we will give you 55inch tv.
5-6k is atleast understood, but they are asking for 27k, which is totally not acceptable.
This is not a customers fault or lookout if there is no stock with you.
Atleast repair the tv or give us the same model or other 50inch tv.
This is the worst and most pathetic customer service we ever had in life.
All your employees are untrained, they dont even know how to speak to customers. And all employees say that you need to talk to higher department and then just keep forwarding numbers.
Your employees vaibhav, dilip and specially jitendra jha.
We got the number of jitendra from dilip, saying that jitendra is head of the zone and takes decision. We called him more than 20 times he just disconnected the call. Even no reply on whatsapp.
Is this how your head of department work? By ignoring and talking rudely?
Please either replace the tv, repair the tv or refund the money
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