Micromax Informatics — ac - not cooling, poor service

Address:

201301

This is regarding the purchase of micromax 1.5 ton 3 star bee rating 2018 inverter ac - white, this ac was purchased on 27-may-2018. I am writing to bring to your attention a serious issue which i had faced during recent paid ac service provided by micromax. Since i was facing the issue of no cooling in ac, your ac service resource told me that there is no gas present by checking it without the use of any pressure measuring tool. It felt to me that i am getting service from a local town shop. There was no cleaning done which they ideally should have cleaned everything related to ac (Please correct me if i am wrong as i have seen normal ac service charge include cleaning and inspection of ac. May i expect a resolution of my complaint with professional approach as i could never have imagined that a company like micromax will cause me this trouble. However i believe that micromax is committed to provide best services to its customers.