[Resolved] Micromax Informatics — Already complaint given -Service center ask for money as phone is under warranty . For a minor issue of keypad centre ask for Rs 350/-.

ankur78653

from Pune, Maharashtra

Address:	Nagpur, Maharashtra, 440018
Website:	If it is not solved we will complaint to National consumer complaint board

Refernece – Discussion with Micromax service centre and micromax customer care on dated - 24/08/2016

Dear Mircromax,

I am your customer and we always support micromax beacuse it is a indian company it does not matter that manufacturing unit is in china.
We always advise our friends and other to buy micromax phone to support india, but as per the recent interaction with your service centre in Nagpur, Buldi (Maharashtra ). I am deeply dissatisfied.

There is a small problem in my keypad only two button is not working. He told us it is due to moisture and it voids warranty but i wanna ask to micromax why you are not taking care of such circumstance before design/manufacturing/Quality inspection of these handset.
It is not our fault it is the fault of yours and then tell me how it voids warranty.
Your customer care are also not satisfied me when I ask him this question.
Please tell us what is the means of warranty and if you are doing business like this and asking money for customer for repair . We think there is no need of warranty itself.
Why we support micromax?
No support from service centre!
Bad behaviour of your customer service!
Asking for money for what?

If you really want to do business in india you should have to lookafter at your services. This is the only reason your sale of handset is lowered.
It is fact . Kindly consider it .
We spend money it has value at well.

Note - Also micromax do not try to mark complain as resolved till it is not solved and do not try to remove complaint also, in complaint board. Since i have already submitted complaint and no response is received from your end.

Handset Name - Micromax X2050
Complained by- Ankur
Contact No.- [protected]

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May 23, 2017

Complaint marked as Resolved

Micromax Informatics customer support has been notified about the posted complaint.

Aug 26, 2016

Updated by ankur78653 no complaint is not resolved

Verified Support

Aug 30, 2016

Micromax Informatics Customer Care's response Hi,

Sorry to hear about your experience. Please share your concern at http://micare.micromaxinfo.com.

Regards,
Team Micromax

Sep 01, 2016

Updated by ankur78653 i have submitted the complaint as per your address mentioned above.
Reference no is SER[protected].
Hope it can be solved immediately.

Sep 05, 2016

Updated by ankur78653 Do not try to marked it as solved until it is not and do not cheat consumer court.

Micromax Informatics — Already complaint given -Service center ask for money as phone is under warranty . For a minor issue of keypad centre ask for Rs 350/-.

1 Review
An ankur78653 on Aug 26, 2016 Mark as Resolved

Refernece – Discussion with Micromax service centre and micromax customer care on dated - 24/08/2016

Dear Mircromax,

I am your customer and we always support micromax beacuse it is a indian company it does not matter that manufacturing unit is in china.
We always advise our friends and other to buy micromax phone to support india, but as per the recent interaction with your service centre in Nagpur, Buldi (Maharashtra ). I am deeply dissatisfied.

There is a small problem in my keypad only two button is not working. He told us it is due to moisture and it voids warranty but i wanna ask to micromax why you are not taking care of such circumstance before design/manufacturing/Quality inspection of these handset.
It is not our fault it is the fault of yours and then tell me how it voids warranty.
Your customer care are also not satisfied me when I ask him this question.
Please tell us what is the means of warranty and if you are doing business like this and asking money for customer for repair . We think there is no need of warranty itself.
Why we support micromax?
No support from service centre!
Bad behaviour of your customer service!
Asking for money for what?

If you really want to do business in india you should have to lookafter at your services. This is the only reason your sale of handset is lowered.
It is fact . Kindly consider it .
We spend money it has value at well.

Note - Also micromax do not try to mark complain as resolved till it is not solved and do not try to remove complaint also, in complaint board. Since i have already submitted complaint and no response is received from your end.

Handset Name - Micromax X2050
Complained by- Ankur
Contact No.- [protected]