Micromax Informatics — Charging problem in micromax mobile model CANVAS MEGA Q417

Address:

140603

I have purchased a Micromax Mobile, Model CANVAS MEGA Q417 from Kite commerce sco 27, B-Block, High street market VIP road Zirakpur-140603 (IMEI no. [protected]) on dated 14.08.2016.

On dated 26.02.17, I have observed the set is not getting charged with the charger provided with the set. I tried 5-6 times but failed to get it charged.

On dated 27.02.17, the same set was taken to the dealer M/s Kite Commerce.Mr Mitesh Garg checked the set and found it is working but not getting charged. He advised us to go to service center ABACUS SYSTEMS sector 30-C Chandigarh.

My son and my wife went there and shown the set to the concerned person Mr Manjit Rana. He checked and informed it is not charging as mother board got out of order and to replace it, charges would be rs 6300/- when they asked it should be on warranty period . Then he started misbehaving with my wife and my son with abusive language and told them now the set will not even get ON and he tempered the set and he handed over the mobile set in dead condition to them.

My son asked him to mention in the report that you have received the set in running condition and return in dead condition again he misbehaved and asked you complain anyone or you go to consumer court. No one can take action against me.

Then he mentioned the same on the report and also changed the report and mention water logged .