Micromax Informatics — Complaint regarding micromax durgapur service center

Address:	713214
Website:	www.micromax.com

Micromax,
Please note that my device, Micromax Tab P480 was submitted to the Micromax Durgapur Service Center on 31/08/2016 and has been kept there, unrepaired, ever since. It was a simple problem of discontinuous charging, but the extremely disagreeable conduct of the service center is causing a lot of harassment to me and my family. Even after numerous complaints and telephonic conversations with the Micromax head office, there is no result. The service center is constantly urging us to take the device back as, apparently, there has been some internal damage which is irreparable. There have been numerous phone calls from their side. But, they have not given a single email which can be kept as a valid document containing all their "claims". What is the validity or proof of mere telephonic conversations? How do I know if the person speaking to me is actually an official of Micromax head office? In the last phone call that I received from them on 1/11/16, my husband clearly told them to send us email which can act as valid proof but there has been no action from their side. There have been a couple more telephonic conversations with them, but with no effect. They are constantly telling us that their service center in Durgapur is closing down and hence, they are urging me to take back my unrepaired device. Today, my husband again received a call from [protected], which claimed to be the Micromax Kolkata head office. But, since this is a mere phone call my husband has doubt that it came from Kolkata. That is why I want email from Micromax, so that it can act as authentic document. I request you to please take some action regarding this issue as it is causing unnecessary, undesirable harassment and trouble to me and my family.
Job Sheet no. - E[protected]
Service Center no. - [protected]