Micromax Informatics — Inaction on the part of micromax in repair or replacement of my device vis canvas tab p480

Address:	Bardhaman, West Bengal, 713214
Website:	www.micromax.com

TO WHOM IT MAY CONCERN,
Please note that in my previous emails and complaints to Micromax from 7/09/16 to 9/11/16, I had clearly described the problem that I have been facing with regards to my device, Micromax Canvas Tab P480 which was submitted to the Micromax Durgapur Service Center on 31st August 2016. In the job sheet given to us it is clearly mentioned “charging connector loose”. If there was any external damage to the device due to rough use or any violation of the warranty conditions, then they should have written it in the job sheet at that time only. After two days, when we visited the Service Center, they said that there is disconnection from the mother board and the repair will be chargeable. Then after verbal complaint to the Micromax customer care number we were instructed to give written complaint which we did on 7/09/16 . Then after receiving a casual reply on the same day we received calls from Micromax asking for the job sheet number and contact number of their authorized service center in Durgapur (M/S SILICA SERVICES, UCP/026, Bengal Ambuja, City Centre, Durgapur-713216), even though we had already sent the scanned copy of that jobsheet attached with that email. They also requested us to go to the Service center and speak with the Manager. But we failed to contact the Manager or any authorized representative of the service center even after several calls. Then several calls came from the service center (but the caller claimed that he is neither the Manager nor any authorized representative of that Service Center) in which he rudely asked us to take back the unrepaired device and return to them the original job sheet we had received from them otherwise the device will be lost.
Then we again sent an email dated 12/09/16 and got another casual reply on 14/09/16 followed by few more calls again asking for the job sheet number and phone number of the Service Center. Then the call from the service center rudely asked us to take back the device or else the device will be lost. Both my husband and me got very upset and irritated with this kind of irresponsible attitude of Micromax and their Service Center. At that time they told us to collect the device from the Service Center and send it to their Head Office which we refused as it the duty of the Micromax company to get the device repaired by their Service Center or get it replaced. We lodged several complaints in the website also (http://micare.micromaxinfo.com/) but no concrete action was taken.
On 14/10/16, I got a call from the Micromax Consumer Grievance Cell. They asked all the details of the device (including warranty, etc) and after hearing my problem they told me to send a written complaint letter to the Durgapur Service Center and a scanned copy of the same to Micromax([protected]@micromaxinfo.com). Accordingly I sent a written complaint to the Service Center on 18th October 2016 and also an email to Micromax dated 14/10/16 along with that complaint as an attachment. After this, I got a reply from Micromax on 15/10/16 which mentioned that “replacement is only available within 7 days from the date of purchase after the service centre finds any manufacturing defect”. But as per the warranty card, Clause 3, “For the entire Warranty Period, Micromax or its authorized service center/personnel will, at their discretion, without any charges and subject to Clause 6 repair or replace a defective product.” It is clearly mentioned in sub-clause (c) of Clause 6, that the warranty will be applicable if the defect was caused directly by defects in material or workmanship.
Then, we got a few more calls on 1/11/16, 2/11/16, 9/11/16 and 10/11/16 from the Service Center again urging us to take the unrepaired device back and return the original job sheet to them. Also, the caller (claiming from Micromax Kolkata Office ) from the number [protected] on 9/11/16 asked my husband to take by the device from M/S Silica and submit to a new service center as the former is closing down. But he bluntly refused my husband’s request to send a message or email that will confirm the validity of the warranty conditions if I submit the unrepaired device (Tab P480) to the new Service Center.
After this, I again sent an email to Micromax on 9/11/16 explaining our extreme dissatisfaction with the verbal communications from the callers of Micromax and its Service Center. Henceforth, we again request you to honour the warranty terms and conditions by either repairing the device in good condition or replacing it with a new similar device.
Please also note that even after two and half months there are no concrete steps from your part to alleviate our agony and distress as your old customer (We also purchased Micromax Tab Funbook in 2014 and Micromax Q55 phone in 2015). We are worried that if this type o[censored]nfruitful communications go on for few more months, then the 1 year warranty period will be over and we will be left with no alternative other than taking legal steps which we most sincerely want to avoid.
Thanking you for your kind cooperation.
Best regards,
Shaonli Mukherjee

([protected]/[protected])