| Address: | Aligarh, Uttar Pradesh, 202002 |
I bought a Micromax 50 inch LED TV (Model No. 50V8550FHD, Serial No. [protected]) from M/S Video Sales, Railway Road, Aligarh on 13/05/2017 paying Rs. 35, 700/- through credit card.
Just after installing the TV started producing blurred audio. Micromax technician said it may be due to smaller size of my bedroom. I did not pay much attention to the issue after technicians assurance.
Recently my TV went blank all of a sudden. It proved a herculean task to connect to micromax customer care executive on 6th May 2018. However, after spending atleast four hours in a row, I was lucky to get him across. Customer Care registered my complaint wide reference number UTP[protected]. A technician ( Mr. Dinesh Saxena) from micromax service centre M/s Tripati Enterprises, ADA Colony, Aligarh came to my house and asked me to send the TV to their workshop. I arranged a rikshaw to send the TV to the workshop and paid him Rs. 150/- from my pocket.
For the next two days I did not receive any feedback from the service centre despite my repeated calls to the technician who had visited my house. In the meantime, I also called at the service centre number ([protected]) again and again to get the same reply every time that my TV will be inspected soon. When I insisted and repeatedly requested Mr Dinesh Saxena to share the actual details with me he told me that the workshop technician is on leave for a couple of days. I tried calling Mr. Bhagat Singh also but in vain. Then I called Micromax CC and the executive assured me that my TV will be reaching to me by the end of that day ie 8th May 2018. But no such thing happened.
On 9th May 2018, I again called Micromax CC and reported my grievance. The executive advised me to call Mr. Bhagat Singh and gave me a different number of him this time. Luckily through this number Mr. Bhagat Singh got connected. He told me that he was not aware of the case and will call me back soon after. I waited for 2 hours but 'soon after' appeared to be a tricky metaphor. When I called him and asked about the status, he shared that Card of my TV is burnt and they have sent requisition to the Area Manager Mr. Kapil. Mr Bhagat Singh also told me later that Mr Kapil has not yet responded whether the card is available with him or it has to be procured from somewhere else. And that once the card arrives probably taking 7 days, it will be examined if rest of the p[arts like array are okay or not. If further issues are detected after installing card, then I may get my TV only after the requisition-delivery-installation is completed. that is 7 days each time. So in total I will have to wait for long.
I am sorry to declare that I am highly dissatisfied, harassed, agonized, distressed and frustrated due to the faulty product and after sales services of Micromax. I WILL NOT WAIT.
Either Micromax assures me to replace my TV with a new one (my TV is not even one year old and it bears 3 years warranty) or else I WILL approach the Consumer Court tomorrow. Online Petition I am going to file just after sending this email.
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